FAQ

SHIPPING POLICY:

  • PROCESSING TIME: 5-7 days
  • SHIPPING TIME: 10-25 days is average but can take up to 35-40 days in rare cases.
  • SHIPPED FROM: China and the USA.
  • RESTRICTIONS: Products made in the USA can only be shipped to USA locations. 
  • Products from a single order may arrive separately. 
  • Each product will have the expected shipping duration listed in the description.

RETURN & REFUND POLICY:

  • Email us at info@ryokomarket.com to submit a return.
  • Put “Return Order” in your email title.
  • Returns must be made within 30 days of receiving the package. 
  • We will provide you with a return shipment address once you submit a return request.
  • You will be refunded or given a credit to the market. 
  • Please allow 2-3 weeks from the date we receive your return for your request to be processed. 

CONTACT :

INFO@RYOKOMARKET.COM